Privacy Policy

Privacy Policy

Introduction

Welcome to https://4×4-suspension-specialists-in-brownsville.rgv4x4shop.com (hereafter referred to as “4×4 Specialists”, “we”, or “our”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect data when you interact with our website, applications, services, and products. By using our platform, you consent to the practices described in this policy.

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our site. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Your interactions with 4×4 Specialists may involve various data processing activities, including:

  1. Account Creation: When you sign up for an account, we collect your name, contact details, and unique identifiers.
  2. Transactions: We process payment information when you make purchases on our site, including credit card details and billing addresses.
  3. Communication: If you choose to receive marketing materials or newsletters from us, we’ll use your contact information for these purposes.
  4. Website Usage: We track your interactions with our website using cookies and other tracking technologies.
  5. Feedback and Reviews: Personal data may be collected when you provide feedback, leave reviews, or participate in surveys.

Personal Data Collection

We collect several types of personal information to enhance your experience and personalize our services:

  • Account Information: This includes your name, user ID, email address, and password.
  • Payment Details: Credit/debit card numbers, expiration dates, and billing addresses are required for transactions.
  • Financial Records: We may retain records of purchases, refunds, and financial transactions for accounting purposes.
  • Purchase History: Data related to your orders, such as products purchased, quantities, and order dates.
  • Mobile Device Identifiers: Unique device identifiers and mobile network information (non-personally identifiable) for analytics and service improvement.
  • Location Data: If you choose to share it, we may collect your geographic location data to provide location-based services.
  • Feedback and Reviews: Your comments, ratings, and suggestions help us enhance our products and services.
  • Social Media Information: We may access publicly available information from social media platforms when you interact with our content.
  • Product Details: Information about the products you view, search for, or purchase on our site.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to improve your experience on our website:

  • Strictly Necessary Cookies: Essential for navigating the website and using its core features.
  • Preference Cookies: Remember your preferences, such as language settings and display options.
  • Analytics Cookies: Collect information about how visitors use our site, including pages visited and time spent.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the data is no longer needed for these reasons, it will be securely deleted or anonymized. Our retention periods vary depending on the type of data and its use:

  • Account information and transaction records are typically retained for 7 years post-closure.
  • Marketing and communications data may be kept for up to 3 years after your last interaction.
  • Analytics and website usage data are usually stored for 12 months.

Data Security

We prioritize the security of your personal information and implement robust measures to protect it:

  • Encryption: We use encryption protocols to secure data transmission and storage, ensuring that sensitive information remains confidential.
  • Secure Third-Party Processors: We engage trusted third-party service providers for specific functions, such as payment processing, who adhere to strict security standards.
  • Access Control: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you have the right to ask for corrections.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: You may limit our processing of your data in specific situations.
  • Data Portability: We can provide your personal data in a structured, commonly used format.
  • Objection: You have the right to object to and refuse certain uses of your data.
  • Non-Discrimination: Your personal data cannot be used against you in a legal or administrative proceeding.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests as quickly as possible and within the time frames prescribed by applicable law.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: privacy@4×4-suspension-specialists-in-brownsville.rgv4x4shop.com
  • Mailing Address: 4×4 Specialists, Data Privacy Team, [Street Address], [City, State, ZIP Code]
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